Trucking Dispatch Software and Your Trucking Business

last updated 01-16-2023
by FreightPrint

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Trucking dispatch software can help you increase efficiency and productivity in your business. With the right trucking software solution, you'll be able to streamline logistics operations, reduce time wastage, and maximize the use of resources. Find out more about the features and benefits of different types of trucking dispatch software today.

What does dispatch mean?

Dispatching is a function in logistics where loads are matched with a truck driver. A dispatcher may be compared to the glue that holds together the logistics operations.  

In a typical logistics operation, a dispatcher is responsible for communicating pickup and delivery details to the driver with the help of CRM and TMS. Efficient dispatching means, time and money saved for the shippers, brokers and carriers. 

Dispatchers wear many hats. The efficiency of a dispatcher largely depends on his ability to multitask without much error. Trucking companies are the main customers of dispatching companies. Dispatchers could help trucking companies to scale their load volume without exhausting their resources.

After all, the majority of carriers are smaller providers working with less than 20 trucks, so new load volumes help to scale trucking businesses.

Dispatching companies and trucking market

Now that you have an idea of what dispatching means, let's look at the business side of dispatching. 

Dispatching is a lucrative business. There has been a lot of growth in truck dispatching companies, especially during the pandemic. Many shippers and 3PLs are adding dispatching jobs and positions as a part of their strategic expansion. 

A lot of former freight agents and brokers are looking at starting dispatching services. Unlike a freight brokering company, trucking dispatch companies focus mainly on finding drivers. Due to lower liability and regulations, the cost of running a dispatching company is lower than a freight brokerage.

Communication center for customers

Accountability and transparency are the keys to making it possible for dispatchers to do their job well. A key component in dispatching operations is the communication and visibility they provide their customers regarding their driver network. 

Dispatchers usually keep a close eye on their drivers and act as a communication center for their shippers and brokers. Manual check calls, forwarding of freight documents, and sending proof of delivery to the shippers and 3PLs, are all part of a dispatcher's job.

Truck dispatcher services

Why would a trucking company hire a dispatching company when they could find loads by themselves on a load board? That's a great question! 

Although a driver could easily find loads on a load board, there is a lot more to trucking than just finding a load. Once a load is booked a lot of paperwork changes hands. For example contracts regarding the freight need to be signed, and insurance details and other DOT-related documents need to be verified and transmitted. 

Pickup and delivery times need to be communicated. 

Invoices, bills of lading, proof of delivery, fuel rates and any other shipping-related information should be tracked and documented.

Trucking dispatcher training

With a growing truck driver demand, dispatchers are busier than ever. There are a lot of trucking dispatching training courses on the internet. A good place to look for a trucking dispatching course would be your local community college. Although trucking dispatcher training is not required by law, it is certainly a good idea, especially if you are new to the industry. 

While dispatching training will give you valuable information about the functions and roles, you also need to do your own homework to be a successful dispatching company. 

For example: Should you focus on more traditional freight dispatching, box truck dispatching service or auto transport dispatching? With the advent of same-day or next-day delivery trucking operations, there is a big demand for box truck and sprint van dispatching. 

Last mile deliveries, final mile deliveries, multi stop local deliveries are all areas you could focus on to make your business stand out and succeed.

Trucking dispatching tools

A dispatching company's main source of revenue is the service fees they get from the trucking companies for their services. The average revenue of a trucking dispatching company is approximately $43,000. A trucking dispatcher typically handles 3 - 5 trucks. This means growing your truck driver network is where you'll make more money. 

Is it possible to service more trucks without adding up the expenses of adding more dispatchers? The answer is, yes! 

A dispatcher spends a lot of time doing manual tasks for trucking companies. He spends a lot of time on the phone manually checking on the drivers, sending invoices and processing payments. 

However, a lot of manual tasks can be automated if you use a freight productivity tool. Even though many logistics software has been around for a long time, using modern logistics tools could save a lot of time and money. 

With a simple load tracking tool, you could give customers details regarding delivery ETA (estimated time of arrival) and make order changes, all without tying up resources.

Use a simple freight management app

Freight tracking software like FreightPrint™ has dispatching capabilities. You can save previously delivered locations, clone previous delivery tickets in seconds, look up available drivers, view active loads on a map, and schedule to dispatch at a later date. Communicate directly with the assigned driver if necessary. 

Postpone, cancel or reschedule loads, all without leaving your seat or making any extra calls. Set up auto text messages and email notifications. Exceed your customer expectations.

Auto dispatching tools

Want to schedule next week's loads today? You could be on vacation or sleeping, while FreightPrint™ would be dispatching loads at the right time with relevant information to related parties. Our customers rave about our dispatching software as one of the most straightforward and pleasant to use. It's not modular and clumsy. 

Want to see what it looks like? 

Are you tired of calling drivers for proof of delivery documents, like signatures? FreightPrint's free mobile app enables you to do it all electronically. 

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