last updated 02-15-2026
by FreightPrint
In the ever-evolving logistics and courier industry, companies continuously seek innovative methods to boost operational efficiency. With the surge in demand, challenges surrounding delivery management and customer communication become more pronounced. This case study investigates how SwiftExpress Couriers, a mid-sized courier service, overcame these challenges by transitioning to superior logistics management software.
Initially, Lucia, the owner of SwiftExpress Couriers, depended on OnTime360 for operational management. Though this system effectively managed her needs for several years, the increasing volume of deliveries uncovered significant operational bottlenecks. The team faced hurdles such as slow manual dispatching, a complex interface, and an overwhelming influx of customer inquiries due to insufficient real-time tracking updates.
SwiftExpress confronted various logistical challenges that hampered efficiency and affected customer satisfaction:
Recognizing the need for a solution capable of automating essential tasks, Lucia sought software that could seamlessly integrate with existing systems and enhance workflow efficiency.
After extensive research for alternatives, Lucia discovered FreightPrint, a logistics management system tailored for automation, real-time tracking, and user-friendliness. Captivated by its capabilities, she chose to implement FreightPrint in phases, starting with the dispatching module.
The immediate benefit was a significantly enhanced user experience. In contrast to OnTime360, which required extensive training, FreightPrint’s intuitive dashboard allowed easy interaction among dispatchers, drivers, and customers, ultimately boosting productivity.
FreightPrint introduced automated dispatching, markedly diminishing manual workloads and improving response speeds. Features like real-time tracking with geofencing and digital proof-of-delivery (POD) significantly reduced inefficiencies within the delivery process.
FreightPrint’s adaptable pricing and scalable solutions allowed SwiftExpress to align its growth with operational needs. This flexibility enabled Lucia to expand services without incurring excessive costs.
Compatibility with existing systems was critical for Lucia. Fortunately, FreightPrint integrated smoothly with SwiftExpress’s accounting and customer management tools, minimizing duplicate data entry and ensuring a consistent workflow.
By offering real-time tracking and immediate access to POD, customers were no longer required to contact support for delivery updates. This enhancement in communication led to increased customer satisfaction and reduced service disruptions.
Over a span of six months, SwiftExpress Couriers noted substantial improvements:
Lucia's journey emphasizes the necessity of adopting technological innovations within logistics. While OnTime360 functioned adequately for many years, SwiftExpress's evolving business needs called for a system with superior automation, integration, and user experience.
Courier companies encountering similar issues should evaluate logistics management tools like FreightPrint, Xcelerator, Digital Waybill, and Courier Complete to attain the efficiency enhancements critical for competitiveness in a rapidly changing landscape.
For deeper insights into logistics technology and its influence on operational efficiency, visit FreightPrint.com.
* Disclaimer: To protect privacy, names and identifying details have been modified.
Your Free Demo
Are you still wrestling with manual logistics operations or relying on outdated software that leaves you confused? Look no further!
FreightPrint is here to revolutionize your logistics process!
FreightPrint™ is a cutting-edge, AI-driven logistics software designed to enhance your transportation and delivery services.
We understand that managing logistics is both daunting and time-consuming. Picture this: delivering orders with unmatched consistency, precision, and ease.
If you want to streamline your shipping and logistics operations, FreightPrint™ is your perfect partner!
Read on to discover the key features and unparalleled benefits of using FreightPrint™.
Imagine effortlessly processing customer orders, creating optimized routes automatically, and maintaining seamless communication with drivers and clients—all without wasting precious time.
▸ Efficient Load Dispatching
Dispatch loads on the move or pre-schedule them for future dates. Collaborate with carriers, brokers, and dispatchers from a single interface.
▸ Automated Routing
Select multiple shipments and generate routes instantly. Assign drop numbers and modify stops with a simple click, all without needing to contact your drivers.
▸ Smart Driver Assignment
Assign tasks or routes to specific drivers with ease. Unsure who is available? Let drivers select their loads or broadcast them to your network of carriers.
Free up phone lines and alleviate staff workloads while you consistently meet and exceed customer expectations. Spend your valuable time closing sales and enjoying well-deserved vacations.
▸ Real-Time Shipment Tracking
FreightPrint™ ensures clients receive timely status updates along with direct shipment tracking features.
▸ Collect Electronic Proof of Delivery
Generate an audit trail with detailed timestamps and locations. Instantly receive signatures and photographs as proof of delivery, enhancing customer trust.
Create and customize shipping documents tailored to your clients' specifications.
▸ Label Printing
Design and print QR code labels effortlessly. Pair QR codes with your shipping documents to enhance tracking—just scan with your smartphone to update shipments effortlessly.
▸ Custom Document Creation
Whether it’s BOL, POD, or any other custom format, our document creation tool empowers you to design documents that fit your business needs.
No single software solution fits every business perfectly, which is why FreightPrint allows extensive customization per your specific requirements.
▸ Utilize API and Automation
Set custom fields to track project progress seamlessly. Connect with platforms like SalesForce or OrderTime through native integrations, or customize your experience with our API and automation tools via Zapier.
Download the FreightPrint mobile app now and enjoy a free 2-week trial—no credit card required!
Request a Free Demo
Our team is ready to assist you with any transportation software inquiries. Whether you’re a small shipper or a large transportation firm, we’d be thrilled to provide a free demo of FreightPrint and address all your questions.
It’s true that there are plenty of TMS solutions out there. There’s a lot to compare. Here’s a brief outline of our transportation management software.
Read More
Want to see if FreightPrint is a good fit for your needs? Whether you are curious about how the software works, or have specific questions about a feature, our product demo is a great way to get started.
Read More