last updated 09-21-2025
by FreightPrint
Logistics and courier companies are constantly on the lookout for innovative ways to enhance operational efficiency. With rising demand, challenges surrounding delivery management, dispatching, and customer communication inevitably increase. This case study explores how SwiftExpress Couriers, a mid-sized courier service, navigated these obstacles by transitioning to a more effective logistics management software.
Lucia, the owner of SwiftExpress Couriers, initially relied on OnTime360 to manage her operations. While this system served her needs for several years, the surge in delivery volume revealed significant operational bottlenecks. The team faced challenges such as time-consuming manual dispatching, a cumbersome interface, and an influx of customer inquiries due to insufficient real-time tracking updates.
SwiftExpress encountered a series of logistical challenges that hindered efficiency and customer satisfaction:
Lucia recognized the need for a solution that could automate essential tasks, integrate effortlessly with existing software, and enhance overall workflow efficiency.
After an extensive search for alternatives, Lucia discovered FreightPrint, a logistics management system focused on automation, real-time tracking, and user-friendliness. Impressed by its features, she decided to implement FreightPrint in phases, beginning with the dispatching process.
The most immediate change was the improved user experience. Unlike OnTime360, which required extensive training, FreightPrint’s intuitive dashboard enabled dispatchers, drivers, and customers to interact seamlessly, enhancing productivity.
FreightPrint introduced automated dispatching, significantly reducing manual workloads and improving response times. Features such as real-time tracking with geofencing and digital proof-of-delivery (POD) minimized inefficiencies in the delivery process.
FreightPrint's flexible pricing and scalable options allowed SwiftExpress to align its growth with operational needs. This adaptability enabled Lucia to expand her services without incurring excessive overhead costs.
One of Lucia's primary concerns was the compatibility of new software with existing systems. FreightPrint integrated smoothly with SwiftExpress’s accounting and customer management tools, reducing redundant data entry and fostering a more consistent workflow.
With real-time tracking and immediate POD access, customers no longer needed to contact support for delivery updates. This improvement in communication led to increased customer satisfaction and fewer service disruptions.
Over a six-month period, SwiftExpress Couriers experienced significant improvements:
Lucia's experience underscores the importance of embracing technological advancements in logistics. While OnTime360 was functional for years, evolving business requirements necessitated a system offering greater automation, integration, and user-friendliness.
Courier businesses facing similar challenges should evaluate alternative logistics management tools, such as FreightPrint, Xcelerator, Digital Waybill, or Courier Complete, to achieve the efficiency gains necessary to remain competitive in a rapidly changing industry.
For further insights into logistics technology and its impact on operational efficiency, visit FreightPrint.com.
* Disclaimer: To protect privacy, names and identifying details have been changed.
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▸ Dispatch Loads
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▸ Automated Routes
Pick multiple shipments and create routes instantly. Assign drop numbers, edit or remove stops without contacting the drivers.
▸ Driver Assignment
Assign a task or a route to a driver. Don't know who can do the delivery? Allow drivers to pick their loads, or broadcast loads to your carriers and have them bid on your loads.
Free up your phone lines and staff, while meeting and exceeding your customers’ expectations. Spend your precious time closing more deals and going on vacation.
▸ Provide Shipment Tracking
While the FreightPrint™ app provides status updates and other useful information, it can also provide you with shipment tracking.
▸ Collect Signatures, Pictures and Notes
Create an audit trail of shipment statuses with timestamps and location stamps.Receive proof of delivery signature and pictures instantly.
Create and design your own shipping documents. Create templates for your customers to match their specifications.
▸ Print Labels
Create, desigsn and print QR code labels. Add QR codes to your shipping documents and emails. Update shipments by simply scanning labels using your phone.
▸ Design and Customize Documents
Create and design your own shipping documents. Whether it's BOL, POD, rate confirmation or any other customized documents, our document creation tool can help you.
No software is built to perfectly fit everyone's needs, and that’s why we allow you to customize it. FreightPrint is flexible to serve your business needs.
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Create custom fields and custom checklists to ensure your team can track progress. Connect with SalesForce and OrderTime natively, integrate with your own in-house software using our API, or build automation with Zapier.
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